Thursday, February 25, 2021

The Aware Consumer State Awards 2017

With growing need for digitization of public services, the Union government launched the Digital India initiative and has been encouraging the State governments to invest in digitisation for increasing transperancy and accountability.

In this regard, the second edition of Aware Consumer State Awards focussed on evaluating the transperancy of public services and the level of digitization in each State. With knowledge support from Quality Council of India, the methodology and the evaluation matrix were improved and made more comprehensive.

The edition was supported by Department of Consumer Affairs of Ministry of Consumer Affairs, Food and Public Distribution. The event also led to a consensus between all stakeholders to take this initiative forward for building a NEW INDIA by 2022 in the interest of the Indian Consumers.

Theme: Building Digital World Consumers Can Trust


The following Four Pillars of Public Services and their respective delivery mechanism were considered as the key factors for determining the success of State Governments from the point of view of the Consumers

  • Consumer education and redressal mechanism
  • Digital friendly initiatives for efficient delivery of public services
  • Delivery of health-related services


  • Consumer Online Foundation
  • Quality Council of India (QCI)
  • Association of Indian Medical Devices Manufacturers (AIMED)

 Top 5 Consumer-Friendly States/UTs of India

  • Rajasthan
  • Himachal Pradesh
  • Odisha
  • Gujarat
  • Telangana