Thursday, February 25, 2021

The Aware Consumer State Awards 2018

With growing popularity of e-governance among consumers, it is necessary to assure the Consumers of the quality of public services. In this regard, the third edition of the Aware Consumer State Awards was held on 15th March 2018 on the occasion of World Consumer Rights Day. This edition focussed on evaluating the digitization of the public services.

Under the guidance of Quality Council of India, the methodology was made robust and comprehensive. The following four step process was adopted to rank states across various themes:

  • Questionnaire responses from States
  • Ease of Doing Business scores of States
  • Digital Presence of Departments of State Governments
  • Case Resolution rate of Departments of State Governments

The event was embraced and appreciated by both government bodies and the industry associations.

Theme: Making Digital Marketplaces Fairer


The following three Pillars of Public Services and their respective delivery mechanism were considered as the key factors for determining the success of State Governments from the point of view of the consumers:

  • Consumer education and consumer redressal mechanism
  • Delivery of health-related services
  • Accessibility and connectivity for ensuring fast and efficient delivery of public services & governance through digitalisation


  • Consumer Online Foundation
  • Quality Council of India (QCI)
  • PHD Chamber of Commerce, New Delhi

 Top 8 Consumer-Friendly States/UTs of India

  • Andhra Pradesh
  • Goa
  • Rajasthan
  • Karnataka
  • Himachal Pradesh
  • Andaman & Nicobar Islands
  • Uttarakhand
  • West Bengal